Rowpip support
Answers to the questions knitters ask most, help for when your phone and watch don't show the same count, and how to reach us.
Frequently asked questions
Which devices does Rowpip work on?
Rowpip is made for iPhone, Apple Watch, Android phones and Wear OS watches. Each app works on its own, so you don't need a watch.
If you have one, your phone and your watch show the same count: an iPhone pairs with an Apple Watch, and an Android phone with a Wear OS watch.
How quickly do my phone and watch catch up with each other?
When both are within reach, a change on one shows on the other within about 2 seconds. Each also works offline, and they catch up when they reconnect. If you counted on both while they were apart, the newest change wins.
Do I need an account or an internet connection?
No. There's nothing to sign up for, and Rowpip works offline. The only connection it uses is the one between your phone and your watch, and there are no analytics or tracking.
How do I count a row?
Tap anywhere on the counter to add a row (or a round). Each count gives a small buzz, and the number is big enough to read from about a metre away.
On Apple Watch, tap the screen, double tap with your thumb and finger (on watches that have double tap), or turn the Digital Crown: one way adds a row, the other way takes one off. On Wear OS, tap the screen or turn the bezel or crown. A small, accidental turn doesn't count.
Can I count without tapping the screen?
On Android, turn on the volume keys in the menu: while the counter is on screen, volume up adds a row and volume down takes one off. They stay off until you turn them on.
With a watch, you can count from your wrist: double tap on Apple Watch (on watches that have it), or turn the crown or bezel.
I counted one too many. How do I fix it?
Tap −1 to take a row off, or Undo to take back your last change. Every change can be undone, even a reset: right after you reset the counter, Undo appears so you can bring the count back.
To jump to the right row, set the count from the menu and type in the number.
Should I count rows or rounds?
Knitting flat, back and forth like a scarf, you count rows. Knitting in the round on circular needles, like a hat, you count rounds. Pick one for your project and the counter says "Row" or "Round"; nothing else changes.
How does a pattern repeat work?
Set one up from the menu: how many rows the repeat has, how many times you'll work it (or leave that open), and how many of its rows you've already knitted.
The counter then shows the next pattern row and its repeat, such as "Next: row 2 of 6 · repeat 3 of 8", and says "All 8 repeats done" after the last one. Set repeats up on your phone, and your watch shows them too.
Can I set a row to finish at?
Yes. Set a finish target from the menu, such as row 120. The counter shows "of 120" with a progress line, and your watch shows "84/120". Reaching it is a small, quiet celebration, and counting goes on if you knit past it.
Will I lose my count if I close the app?
No. Every change is saved the moment you make it, so your count, project name, rows or rounds, pattern repeat and target are still there after you close the app or restart your phone.
Can the screen stay on while I knit?
Yes. While the counter is showing, your phone keeps its screen awake, so it doesn't go dark between rows. You can turn that off in the menu.
Does Rowpip work with VoiceOver, TalkBack and larger text?
Yes. VoiceOver and TalkBack read the counter out, as in "Row 12". Text follows your system text size, and Rowpip follows your light or dark mode.
Do I have to set up a project first?
No. The first time you open Rowpip, "Just start counting" takes you straight to the counter. Or answer three short questions first: what you're knitting, rows or rounds, and how you like to count. You can change every answer later from the menu.
What is auto-count (Experimental)?
Auto-count is an experimental way to let your watch keep count, and you start it on the watch. You knit one row while the watch follows your wrist; after that, it counts stitches as you knit and moves on to the next row by itself, with a ring showing the stitches done in the row.
Tap the watch as you pass your stitch marker at the start of a row to keep it in step. After an increase or decrease, change the stitches per row or calibrate again. It doesn't work equally well for every way of knitting, so it stays experimental, and counting by hand always works.
Can I keep track of more than one project?
Not yet: Rowpip keeps one project at a time. When you start something new, rename the project and reset the count from the menu. Keeping several projects is coming later.
When your phone and watch don't match
How sync works
- Rowpip keeps an iPhone in step with its paired Apple Watch, and an Android phone with its paired Wear OS watch.
- When both are within reach, a change on one shows on the other within about 2 seconds.
- Apart, each one works offline, and they catch up when they reconnect.
- The newest change wins. If you counted on both while they were apart, the count on the one you changed last is the one they keep.
- Undo and settings stay on each device. When a change comes in from the other device, Undo starts afresh.
- Pattern repeats and finish targets are set up on the phone, and the watch shows them.
Try these steps
- Open Rowpip on both your phone and your watch.
- Check that the watch is connected to your phone (on iPhone, in the Watch app; on Android, in your watch's companion app), with Bluetooth on and airplane mode off.
- On the device that shows the right count, add a row and take it off again. That makes it the newest change, so the other one follows within a few seconds.
- Still not right? Set the count from the menu on your phone and type in the number.
- Restart both devices, then open Rowpip on each again.
- If they still don't match, write to hello@rowpip.com and tell us your phone and watch models and their software versions.
Contact
Didn't find your answer, or have an idea for Rowpip? Write to hello@rowpip.com. Tell us which phone and watch you use, and what happened.
How Rowpip handles your data is in the privacy policy.